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(780) 423-5959

www.connectingcare.ca

info@connectingcare.ca

April 2024

Privacy Policy

Connecting Care is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. Connecting Care has put in place a robust and effective data protection program which complies with existing law.

This privacy policy addresses the following questions:

Connecting Cares’ COMMITMENT

Connecting Care adheres to worldwide standards and practices for customer privacy and data protection. Connecting Care employs the following principles:

  1. Connecting Care will only collect your personal information with your consent.
  2. Connecting Care will not sell or give away your name, email address, phone number, or any other personal information about you to anyone outside of Connecting Care or its subsidiary companies, unless required to by law.
  3. Connecting Care employs strong security measures to protect your information from unauthorized use.
  4. Connecting Care gives you the possibility to control the information that you shared with us (opt-out).

1. NOTICE & CONSENT

Connecting Care will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Connecting Care may ask you for information that personally identifies you, or allows us to contact you, for a variety of purposes pertaining to providing services to you. Generally, personal information about you is requested when you interact with Connecting Cares’ website in the following manners:

If you choose not to provide personal information, you can still use website here, but you will not be able to access or request information or services which require your personal information.

When you provide your personal information, you consent that it can be used for purposes listed in the “Usage” section of this policy, and that Connecting Care is an authorized holder of such information.

If you decide to provide your personal information to Connecting Care, you will be able to select the kinds of services you wish to receive from us by subscribing to specific services, for example electronic newsletters, product or service updates, information on upcoming events, and other services which Connecting Care may offer from time to time. You can discontinue receiving information from Connecting Care at any time by clicking on “unsubscribe” located at the bottom of all electronic correspondence from Connecting Care.

Connecting Care does not knowingly collect or use personal data from children under 13 years of age. If Connecting Care learns that personal data from a child under 13 years of age has been collected, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact us.

2. THE TYPES OF PERSONAL INFORMATION Connecting Care COLLECTS ABOUT YOU

The personal information Connecting Care may request from you when using website here is very limited, and may include:

3. USAGE

Connecting Care may use your personal Information for four primary purposes:

  1. To improve and optimize the performance of the Connecting Care website.
  2. To enable you to download specific content from Connecting Care or its subsidiaries.
  3. To provide you with notification services you have chosen to subscribe to.
  4. To facilitate contact with key members of Connecting Cares’ management team or its subsidiaries.

4. ACCESS TO YOUR INFORMATION

You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information, email contact email for inquires and request that Connecting Care send you this information.

5. SECURITY OF INFORMATION

Connecting Care is strongly committed to protecting your information and ensuring that your choices are honoured. Connecting Care has taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind firewalls on secure servers with restricted employee access.

6. RETENTION OF INFORMATION

Connecting Care retains information as long as it is necessary to provide the services requested by you, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, Connecting Care may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information Connecting Care retains will be handled in accordance with this Privacy Policy.

7. WHAT Connecting Care DOES WITH THE INFORMATION YOU SHARE

Your information is never shared outside of Connecting Care without your permission. Inside the company, data is stored behind firewalls on secure servers with restricted user access.

Connecting Care will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Connecting Care or the site; (b) protect and defend the rights or property of Connecting Care and its subsidiaries, and, (c) act in urgent circumstances to protect the personal safety of users of Connecting Care, its websites, or the public.

8. HOW TO OPT-OUT

Connecting Care provides users with the opportunity to opt-out of receiving from us updates on our products, newsletters and other communications. You can opt-out by clicking on the unsubscribe link provided in emails or by contacting us at the address at the bottom of this page.

9. DOES Connecting Cares’ PRIVACY POLICY APPLY TO LINKED WEBSITES?

Connecting Cares’ Privacy Policy applies to information collected on the website website here or via Facebook contact form. Connecting Cares’  website may contain links to web sites of third parties. Connecting Care is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. Connecting Care encourages you to review their privacy policies to learn more about what, why and how they collect and use personal information. Connecting Care adheres to industry recognized standards to secure any personal information in  Connecting Cares’ possession, and to secure it from unauthorized access and tampering.

Connecting Care uses third-party website analytic services to understand how Connecting Cares’ website is used in order to better optimize the user experience. These third-party website analytics companies employ cookies to measure and track usage behavior on Connecting Cares’ website.  To do so, these companies may use anonymous information about your visits to Connecting Cares’ website and other websites but will not collect any information which can personally identify you or can be linked to you.

10. USE OF COOKIES

Cookies are small pieces of data which are created by website servers and are either temporarily or permanently stored on your computer.  These cookies allow the issuer to identify your computer and browsing activities when you are visiting a website.

Connecting Care does not create or issue cookies on website here, however you may be subject to cookies issued by the following third parties when visiting Connecting Cares’ website, in particular:

FACEBOOK

Connecting Care uses a Facebook pixel to serve with your advertisements that may be relevant to you and your interests. The information may also be used for frequency capping purposes (i.e., to ensure we do not display the same advertisement to you repeatedly) and to help us regulate the advertisements you receive and measure their effectiveness.

GOOGLE

Connecting Care uses Google’s website analytics service to understand how visitors engage with Connecting Cares’ website soConnecting Care can optimize it for better user experiences. There is no personal information associated with the site visitor cookie.

11. CHANGES TO THIS POLICY

Connecting Care reserves the right to change this Privacy Policy as it deems fit for its’ business and website operations. If Connecting Care makes changes to our Privacy Policy, Connecting Care will post these changes here so that you are always aware of what information Connecting Care collects, how Connecting Care uses it and under what circumstances, if any, Connecting Care discloses it. If at any point Connecting Care decides to use your information in a manner different from that stated at the time it was collected, Connecting Care will notify you by email.

12. ENFORCEMENT OF POLICY

If for some reason you believe Connecting Care has not adhered to these principles, please notify us and Connecting Care will do its best to promptly make corrections.

13. QUESTIONS OR COMMENTS

If you have questions or comments about this privacy policy, please email Connecting Care at info@connectingcare.ca.

For more information about how to contact Connecting Care please visit the contact page of Connecting Cares’ website.

Effective date: April 2024